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Testimonial - Page3
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Page 3 of 3
From: Homan, Robin
Date: 1/16/2009 11:42:57 PM
To: 'Nham/Green Trail Tours'
Subject: RE: Nham Greeen Trail Tours
Nham,
Sorry to be so long in responding to you. It has been very busy getting back to work after being gone for three weeks. We had a very good trip and were pleased for the most part. We do wish we could have gotten out into the country side more and spent less time on the road, but maybe on another trip. Our guide was wonderful and the food was very good. Thanks again for all your help. If we do come back we definitely want to come to Hanoi.
Robin

From: John & Pat from CTC Tour
To: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Sent: Tuesday, December 16, 2008 8:47 PM
Subject: Re: group 20pax cycling from vietnam to Laos start on 15NOV
Hello Mr Dung,
We are now back in UK and already thinking about the 2009 tour. I have decided to continue with my current agent in Laos for that part of the tour but would like your company to support the Vietnam sector as per your quotation dated 1.10.08.
We already have provisional bookings for the 2009 tour and our room requirement will be 3 double and 7 twin rooms.
for the same support and meal plan as this year. If possible, we would like the same team, Ms Nham, Mr. Nam, Mr. Binh and Mr. Thanh. The dates are: arrive Hanoi Sunday 22 November – depart Tay Trang Thursday 3 December.
Regarding the hotel in Hanoi. We liked the Hong Ngoc 5 but would there be more room for assembling bikes at the Thien Thai? At Tu Le, it will be necessary to book all of the rooms at both guesthouses as most rooms have double beds and there are only two twin bedded rooms and so we would like to provide single room occupancy.
Everyone enjoyed the tour and the support given by your team was excellent. Please convey our thanks to Mr Thanh, Ms Nham, Mr Nam and Mr Binh for making the 2008 tour a very nice experience.
Thank you once again for your services and we look forward to hearing from you.
Regards
John

From: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
To: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Sent: Sunday, December 21, 2008 11:40 PM
Subject: Re: SOUTHERN VIETNAM EXPERIENCE from 15DEC to 19DEC
Hi Van Dung,
Thank you for your email. Yes, we have arrived safely back home. Of course we will remember this trip, the thousands of motorbikes, crossing of the roads and all. Although there was a little hick-up at the beginning of the trip, the rest went on smoothly as planned. My daughter had to fly in to HCMC alone one day after us, as we overlooked her passport expiry date not within the six months. It was only discovered in the early morning before our flight to HCMC at Changi International Airport. We were lucky as Jetstar allowed the switch of the date for her and change of new passport was done at the Singapore Immigration on the very day itself. It was also an experience for her to settle all by herself without having parents around and flew alone the next morning. (She is 18 by the way). We were also worried when we did not see your tour rep upon arriving at the HCM airport. For once we thought we got cheated...

However, your tour guide, Mr Ky, was excellent. He was very helpful in many ways. Patient man, humble, knowledgable and friendly. Before the Chu Chi Tunnel tour, we diverted him to the airport first to fetch my girl. The explanation given by Mr Ky on all the tours was very detailed. Lunch at Tandoor restaurant was great.

The Mekong River tour was an unforgettable experience too. We were thrilled to be treated as "Prince & Princess" on the Cai Be Princess while cruising the river. The lunch was exclusive and unique, especially the Elephant's ear fish. Although I have tried Vietnamese spring rolls and beef noodles in Singapore, the Elephant's ear fish was a new experience for all of us!

Shopping is always never enough. We went the Ben Tahn market 4 times but still could not finish buying souveniers for friends & families back home. We certainly had no regrets engaging your tour company for our land tour and will certainly recommend friends to you when they plan to visit Vietnam. We, also hope to visit other parts of Vietnam some other days and will think of you and Green Trail Tours. Appreciate your assistance.
Thanks & regards,
RUHAIDA AMIN, HUBBY & FAMILY
Date: 11/6/2008 8:42:52 PM
Subject: Re: letter to Ms Nham and other items
Dear Ms Nham:
Sorry for the delay in getting back to you. It has been rather busy here catching up on many things. Gene and I agree that the Vietnam trip we just completed with Green Trail Tours was one of the most rewarding and interesting experiences we have ever had. A great trip, one that we will talk about for years to come. We will strongly encourage anyone who is thinking of travelling in Vietnam to seriously consider Green Trail Tours. Please allow me a few comments about the experience.

1. Gene and I are good eaters, known to eat just about everything put in front of us. But, the amount of food served was more than we could handle. Especially at lunch when we were served seven or more separate dishes of delicious food only to be treated again with as much or more at dinner. The unfortunate result of this generosity was the waste of a considerable amount of wonderful food. Our suggestion is that lunch be a lighter meal with, say, three separate dishes and save the bigger meal for dinner time.

2. The guides were great, nice people who did all they could to provide for anything we wanted or needed. The only problem was with the guide in Sapa who was a very nice person and fun to be with as we enjoyed some exciting adventures, but who was difficult to understand and who clearly did not always understand us. Proficiency in English seems essential for a guide who is dealing with Americans not knowledgeable in Vietnamese.

3. Just a note on the evaluations: We think it would be better if the evaluations were mailed to your office rather than handed to the guide who is being evaluated. Perhaps your office could provide a stamped envelope.4. We think there should be guidelines for tipping. Every country treats tipping differently and knowing what is expected in Vietnam would be helpful.
Thanks again for everything.
Regards,
Ralph

Hi Nham
We had a great time in both Vietnam and Cambodia for which we would like to thank you very much. Your arrangements were first class.

The main guides you arranged were excellent and could not be faulted in any way, they were very helpful and considerate. We would particularly like to thank David for the completely professional way he handled the itinerary changes we had to make in Da Lat (you must let me know if our changes incurred any additional expense).

The local guides in Cat Tien and Cuc Phuong were extremely knowledgeable and did a fantastic job showing us their areas. The guide in Da Lat, despite being a very pleasant person, lacked experience and knowledge of wild life and I would suggest you do not use him again in this capacity - however it did not reduce our enjoyment.
Once again thank you and your staff for a very memorable and happy time
Margaret & Alan
From: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Date: 7/29/2008 11:32:25 AM
To: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Subject: Re: Special Trip along Vietnam
Hi Nham
Thank you for your email. Yes, Fran and I both agree that the whole holiday was even better than we'd expected and will certainly recommend Green Trail Tours to any friends who intend going to Vietnam. All the tour guides were excellent and made us feel very well looked after. Luckily we only had one day's rain and that was in Sapa, but we still went out walking with our guide 'Gom'. Sapa was just a perfect end to a wonderful holiday. Even the train trip was great. I certainly hope to come back again. Now, there is something you can help me with:
I teach English here in China and I was most impressed with Gom's grasp of English, considering she hasn't had any formal training. She is keen to improve her knowledge of English, especially grammar, but access to books is a problem for her. I would love to send her some books from here, but they are written for the Chinese. Do you know of any good textbooks that are popular in Vietnam for learning English? I would be happy to pay for the cost of purchase and postage to her if you can help. If you don't know of any books, perhaps 'David' our guide in HoChiMinh could help as he has done a lot of language study.
Only other thing - don't suppose the Hoi An Riverside Resort & Spa have found my shoes? That was quite amazing - I wore them while I was there - so know I had them out, but couldn't find them when I went to pack. They had to be in the room or else taken from it. Anyway, if they turn up I know you will contact me.
Once again many thanks. No rush on the books for Gom, but I would like to help her, she is such a capable and sensible girl.
Regards
Anne Joachim
From: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
To: Dung/Green Trail Tours
Sent: Monday, July 21, 2008 9:43 AM
Subject: Re: Mountain Bike tours in Vietnam
Dear Mr Van Dung
We have arrived in Australia, on our way back to South Africa. I want to say that we had a superb, wonderful trip. Almost everything was perfect. thank you very much. I want to say special thanks to our guide, Bingh, who was an absolutely wonderful person. His arrangements, courtesy and freindliness were perfect. I want to thank him especially for helping us when our flight was cancelled.
So, to answer your quetion, we loved Vietnam, thanks to your company. We are telling all our friends how wonderful you were, and recommending you for their holidays.
warm regards
David Schalkwyk

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